{"id":5380,"date":"2019-10-18T18:08:39","date_gmt":"2019-10-18T16:08:39","guid":{"rendered":"https:\/\/www.tauroessiccatori.com\/?page_id=5380\/"},"modified":"2023-08-04T11:20:04","modified_gmt":"2023-08-04T09:20:04","slug":"domande-frequenti","status":"publish","type":"page","link":"https:\/\/stor51.tauroessiccatori.com\/en\/customer-service\/questions-frequent\/","title":{"rendered":"frequently asked questions"},"content":{"rendered":"
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Black Friday discounts are here! \u00a0 Click not to miss them \u2192 <\/a>\r\n<\/b><\/div>\r\n<\/div><\/div>

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frequently asked questions<\/h1>\n
Questions, trivia, tips and explanations for even easier, more effective and safer use of your dryer<\/div>\n
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How quickly will I receive my parcel?<\/p>\n
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The parcel is normally delivered, throughout Italy, in 2 to 3 working days after the order.<\/div>\n
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How does the return work?<\/h3>\n
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As per current legislation, it is possible to make use of the right of withdrawal if the following conditions are met.<\/p>\n

We must be notified of our wish to avail ourselves of this right within 14 working days of receipt of the goods, preferably by registered letter with advice of receipt to the following address:<\/p>\n

Tauro Essiccatori Srl - via del lavoro 6 - 36043 Camisano Vicentino <\/p>\n

The letter of request must indicate the details of a bank or postal account into which the amount due will be credited.<\/p>\n

Furthermore, within the same deadline, the product purchased and no longer wanted must be returned to us. It must be intact and complete in all its parts, including accessories, manuals and other material in the package, packed carefully so as not to be damaged during shipment. Please also enclose a copy of the tax receipt or purchase invoice. Reconsignment costs are the responsibility of the customer. Once the goods have been received and their integrity checked, the price of the goods will be refunded to the current account indicated in the letter in which you asked to make use of the right of withdrawal.<\/p>\n

The refund concerns the price of the products net of shipping costs and will be made within 30 days from when the goods are returned to us.<\/div>\n

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What are the shipping costs?<\/h3>\n
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Shipping costs are zero for shipments within Italy for all orders over EUR 30.<\/div>\n
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Can you pay directly to the courier?<\/h3>\n
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Yes, C.O.D. payment is possible for all shipments within Italy, with an additional fee of EUR 4 for handling the payment by the courier.<\/div>\n
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How is the warranty activated?<\/h3>\n
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The warranty is already active at the time of purchase, but you can extend it by one year free of charge. Register your Biosec for an additional year of warranty, you will find all instructions inside the package!<\/div>\n
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What are the dimensions of Biosec?<\/h3>\n
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Your domestic dryer is available in two different sizes:
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27x27x45 cm (the small versions, B5, B5S and B6) or 27x27x82 cm (the large versions, B10, B10S and B12).
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The empty weight never exceeds 10 kilos.<\/div>\n
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Is Biosec guaranteed?<\/h3>\n
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Of course, as per current regulations, all our dryers are guaranteed for 2 years in case of purchase from private individuals and for one year in case of VAT purchase, and by registering the dryer on the website an additional year of warranty is free! For any problems, our company repairs or replaces the damaged part and delivers it directly to your home.<\/div>\n
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What is the difference between plastic and steel Biosecs?<\/h3>\n
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All Biosec models are equipped with the same motor: this guarantees you the same effectiveness and an outstanding result with any product in the range. Both food-grade plastic and stainless steel models are CE-certified for food use, but often, for processing for sale, ASL raises fewer problems with stainless steel machines. In addition, the all-steel De Luxe versions offer more baskets in the same tunnel: with the same footprint you will therefore have 6 baskets instead of 5 or 12 instead of 10 (in the long version). Finally, the mesh of the stainless steel baskets has a denser weave and is therefore recommended for handling very small products, which could slip from one basket to another with the plastic version, which has larger holes.<\/div>\n
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How much does my Biosec consume?<\/h3>\n
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The Biosec engine is specially designed to optimise consumption in all circumstances, and even has a dedicated energy-saving programme. In other words, you can forget about having it switched on and use other household appliances as you normally would. As specified in the data sheet, Biosec's motor consumes a maximum of 550W: this means that the indicated consumption is only realised when your motor is heating up to its highest limits (e.g. 68\u00b0 in programme 4) and the fan reaches maximum speed. At all other times, Biosec consumes varying amounts of approx. 15W to 350W, depending on the selected programme and the current phase of the programme.<\/div>\n
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Is Biosec noisy? Does it dispose of moisture in my house causing mould?<\/h3>\n
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Biosec is much quieter than a normal dishwasher. It produces a noise comparable to that of electric ovens, sometimes even lower, and is equipped with a special programme that minimises noise emissions for all the times you need to forget about its existence. Under normal room ventilation conditions, the amount of water disposed of by Biosec does not cause any kind of problem with build-up, mould or expelled moisture.<\/div>\n
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Are the materials of construction of my Biosec safe and certified? Do the plastics contain BPA or phthalates?<\/h3>\n
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Biosec is made of the best materials for food use, and models made of plastic are free of BPA and phthalates, which in any case could never become harmful at the operating temperatures of a dryer. Every component is CE-certified for food use, and our offices will be happy to send you copies of the documentation to ensure the complete safety and suitability of our products.<\/div>\n
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Why does Biosec work with horizontal flow air?<\/h3>\n
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The horizontal flow enables the air to impact the racks almost perfectly evenly, allowing them to be filled to their maximum capacity, leaving no portions of the rack free and therefore no waste. Furthermore, the horizontal flow ensures even drying and avoids the annoying task of exchanging baskets. And let's not forget special preparations, especially those requiring the use of non-stick paper such as purees, which in a vertical flow dryer would block the passage of air.<\/div>\n
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How should a product be stored once it has been dried? Is vacuum packing compulsory?<\/h3>\n
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No, vacuum-packing is not the only solution for storing dried food, although it is certainly the one that saves the most space. Glass jars with screw-on or snap-on caps will do just fine, they can be found in all supermarkets and you only have to close them carefully each time you open them. In general, dried products should be stored away from moisture, light and insects and stored in the dark in a cupboard or pantry.<\/div>\n
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\nHow long can a dried product be stored?<\/h3>\n
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By drying, we obtain a product that can last more than a year if stored indoors and protected from light (e.g. in glass jars in a cabinet).<\/div>\n
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Are the baskets dishwasher-safe?<\/h3>\n
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Yes, all Biosec baskets, whether made of food-grade plastic or stainless steel, are normally dishwasher-safe.<\/div>\n
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I would like to extend my Biosec: do I need special tools to attach a complementary module to my dryer?<\/h3>\n
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No, dryer and complementary module are simply placed side by side.<\/div>\n
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If I add a complementary module, will products placed further away from the motor dry in a longer time?<\/h3>\n
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Our motors are specially designed to dry up to two long tunnels (of 10 or 12 baskets) in series without any problem. The difference in drying time may be small in the case of extremely watery products, but if you are in a hurry, you can avoid even this small gap by moving the motor to the other end of the two tunnels towards the middle of the drying time.<\/div>\n
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Can I use Biosec in the open air? Can I use it indoors?<\/h3>\n
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Biosec fears the weather and direct exposure to sunlight. For proper use of your dryer, it is best to place it in a sheltered place that is neither too humid (no bathrooms, cellars or laundries) nor too cramped (do not enclose it in places the size of a cupboard) to allow proper air exchange and moisture disposal. Like all electrical devices, then, Biosec should be kept away from water.<\/div>\n
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Can I dry different products at the same time? Is it necessary to load all the Biosec racks for the process to take place correctly?<\/h3>\n
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Biosec also works perfectly well with only one basket full; you can fill as much as you want. However, there is nothing to prevent you from optimising the space by drying different products in different baskets: in this case, take care to place the most watery foods at the bottom, choose a programme suitable for all the varieties to be processed and check the degree of drying achieved at different times.<\/div>\n
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Where can I buy my home dryer?<\/h3>\n
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Our website provides you with a convenient and simple online shop service from which you can purchase your dryers directly, paying by bank transfer, credit card or cash on delivery (a small fee is required for the latter). Shipping is free of charge! If, on the other hand, you prefer to experience Biosec first hand before buying, select your region from the Sales Points section and check if there is an authorised dealer near you. In the latter case, TauRo always recommends a quick preventive telephone contact with the shop in order to check prices and stock availability of the model you are interested in.<\/div>\n
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CONDITIONS OF SALE<\/h3>\n

Sales information, order handling, purchase contract<\/p>\n

find out more<\/a><\/b><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n
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DELIVERY AND RETURN<\/h3>\n

Sales information, order handling, purchase contract<\/p>\n

find out more<\/a><\/b><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n
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WARRANTY EXTENSION<\/h3>\n

Sales information, order handling, purchase contract<\/p>\n

find out more<\/a><\/b><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/div>\n

do you still have any doubts?<\/h2>\n

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Click and write<\/b> with whatsapp web<\/p>\n

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Use whatsapp on your mobile phone,
frames the QR-code<\/b><\/p>\n<\/p><\/div>\n

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Click and call<\/b> the Tauro experts<\/p>\n

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Or fill in <\/b>to be contacted<\/p>\n\n

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